We are always pleased when people thank us for our excellent service. Good service used to be the rule in this country wheras now it seems to be the exception.
We were therefore extremely impressed with the services of a local firm, Protex Security Sysytems, when we needed an emergency call-out for our alarm system. Not only did they fix the problem on the spot, they arrived within half an hour (as promised) and carried out some extra work - all for a very reasonable call-out fee.
So it looks like there are other firms out there that value the benefit of providing good service - it's just a pity that there aren't a few more.